The feedback feature in the uStudio mobile and desktop applications allows audience members to provide valuable input on the content they consume. This feature is designed to enhance the overall experience by facilitating direct communication between the audience and content creators, helping to improve future episodes and maintain high-quality standards.
The feedback form includes a thumbs up/thumbs down rating, which is required and an commentary section. Both the rating and the commentary is only viewable by the admins in the uStudio Administration Console.
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How audience members leave feedback
Audience members can access the feedback prompt in the following places:
- On the show screen
- On the episode screen
- Under the profile menu on the browse screen
- In the player
As well, when playing content in both the mobile and web applications, at 50% episode progress, a popup will appear prompting audience members to leave feedback.
How admins review feedback
All Feedback in App Administration
The Feedback table in the App Administration section of the uStudio Management Console contains all feedback left within the application. Click "Administration" at the bottom-left corner of the uStudio Management Console then navigate to the Feedback tab. This exportable feedback table contains all audience feedback: Episode, Show, and General (aka Application).
Show Specific Feedback in Content Administration
In the uStudio Management Console, content administrators can view feedback related specifically to a show and its episodes in the Content Administration section. To view feedback, navigate to the Shows tab, select a Show, then click the Feedback tab. This exportable feedback table contains only audience feedback for the selected Show and its Episodes.
How to get more feedback
As an admin, you have several tools and strategies at your disposal to encourage more feedback from your audience.
- Feedback Reminders. Regularly remind your audience about the feedback feature available in the app. Mention it during the content and include a brief guide on how to use it.
- Ask for Specific Feedback. Pose specific questions to your audience at the end of your episodes. For example, "What did you think of today's topic?" or "How can we improve our next episode?"
- Highlight Feedback in Recordings. Feature feedback during content to give audience members recognition and comfort that their feedback is being received.
- Rewards. Offer small rewards for valuable feedback.
- Respond. Engage in further conversation with audience members who give feedback. Not only will you gain greater insight, it will assure them their voice is being heard and encourage them to give more feedback in the future.
