At uStudio, we’re committed to helping you get the most value from the platform. Depending on the type of assistance you need, there are resources and dedicated teams available to support you.
Self-Service Resources
We offer a rich knowledge base of best practices and technical guides to our platform. Here are few helpful links:
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Knowledge Base
- Tutorials
- As an Admin, clicking the ? icon at the top-right of the uStudio Management Console will get you to the tutorials page.
- Developer API (Admin Access Required)
Technical Support Assistance
If you experience technical issues, need help troubleshooting, or encounter platform errors, the uStudio Support team is here to help both administrators and audience members.
You can contact the Support team through either of the following channels:
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Email: Reach out directly to the uStudio Support team by emailing support@ustudio.com.
- When an audience member raises a Support ticket, we’ll CC your program administrator for visibility.
- Chat: Our on-demand Support chat is available to administrators in the uStudio Management Console and the Platform Administration. Our Agent will provide instant help and will route you to the Support team if further help is required.
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Customer Portal: Our Customer Portal provides you an index of your support requests.
- Don’t have an account? Follow this quick guide.
Program Strategy Guidance
The uStudio Success team is your primary resource for strategic guidance, platform best practices, and user training. They work closely with your team to understand your goals, workflows, and use cases to ensure your streaming program is aligned with your organization's needs.
The Success team can also provide product overviews and training sessions to help teams maximize adoption and ongoing engagement with the platform.
You can reach the Success team via:
- Email: Contact the team at success@ustudio.com.
- Office Hours: You can book a meeting with the team here.
Typical topics include:
- Product overviews and training sessions
- Content strategy recommendations
- User engagement and adoption guidance
- Program rollout support
- Analytics review and analysis
- Workflow optimization
- Product roadmap overview
- Product feedback and feature requests
